Terms of Service
Effective date:
1. Acceptance of Terms
These Terms of Service ("Terms") form a binding agreement between you and Journey One Plumbing LLC ("we," "us," or "our") and govern your access to and use of our website and the services we provide. By accessing our website, requesting a quote, or engaging us to perform services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or services. These Terms are effective as of March 20, 2026 and remain in effect until updated or terminated as described below. If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity.
2. Description of Services
Journey One Plumbing LLC provides professional services as described on our website and in any written estimates, proposals, or service agreements you receive from us. The specific scope, schedule, deliverables, and pricing for any engagement will be set out in a written estimate or proposal that you accept before work begins. We reserve the right to modify, suspend, or discontinue any aspect of our website or services at any time, with or without notice, and we will not be liable to you or any third party for doing so. Service availability may vary based on geographic area, scheduling capacity, and other operational factors outside our control. Nothing on our website constitutes an offer to perform services in any jurisdiction where Journey One Plumbing LLC is not licensed or otherwise authorized to operate.
3. Eligibility
You must be at least 18 years of age and capable of forming a legally binding contract to use our website or engage Journey One Plumbing LLC for services. By using our website or services, you represent and warrant that you meet these eligibility requirements and that the information you provide to us is accurate, current, and complete. If you are using our website on behalf of a business, you represent that you are authorized to bind that business to these Terms. We reserve the right to refuse service, terminate accounts, or cancel orders in our sole discretion if we believe you have violated these eligibility requirements. Use of our website or services is void where prohibited by applicable law.
4. Account Registration
Some features of our website may require you to provide contact information through forms, schedule appointments, or otherwise share details about yourself or your property. You agree to provide accurate, current, and complete information when interacting with Journey One Plumbing LLC and to update that information promptly if it changes. You are responsible for safeguarding any login credentials, confirmation links, or appointment details we share with you, and for any activity that occurs under your name. If you suspect any unauthorized use of your information or our services, you agree to notify us immediately at e2e-journey1-1778763233100@bluegrassdigitaladvantage.com. We are not liable for any loss or damage arising from your failure to keep your information secure.
5. User Content
From time to time you may submit content to Journey One Plumbing LLC — for example, photographs of your property, project descriptions, reviews, or feedback — through our website, email, or text message. By submitting content, you represent that you own or have all necessary rights to the content and that it does not infringe the rights of any third party. You grant Journey One Plumbing LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for the purpose of providing services, marketing our business, and improving our offerings. We reserve the right, but not the obligation, to remove or refuse any content that we believe violates these Terms, applicable law, or the rights of others. If you would like us to remove specific content you have submitted, please contact e2e-journey1-1778763233100@bluegrassdigitaladvantage.com.
6. Acceptable Use
You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of our website. Prohibited conduct includes, but is not limited to, harassing or harming another person, transmitting unsolicited advertising, attempting to gain unauthorized access to our systems, introducing malicious code, or scraping our website without permission. You agree not to interfere with the proper working of our website, our security features, or any third-party systems we rely on to deliver services. Violations of this section may result in immediate termination of your access to our website and services and, where appropriate, legal action. Journey One Plumbing LLC reserves all rights and remedies available under applicable law.
7. Payment Terms
Payment for services provided by Journey One Plumbing LLC is due according to the terms set out in your written estimate, proposal, or invoice, unless we have agreed otherwise in writing. Unless stated otherwise, all amounts are quoted and payable in U.S. dollars and exclude applicable taxes, which will be added where required by law. Late payments may accrue interest at the maximum rate permitted by applicable law and may result in suspension of services or referral to collection. If you dispute any portion of an invoice, you must notify us in writing within 14 days of receipt so we can work with you to resolve the dispute. Refunds, if any, will be issued in accordance with the cancellation and refund policy described in your service agreement.
8. Intellectual Property
All content on our website — including text, graphics, logos, photographs, illustrations, videos, and software — is owned by or licensed to Journey One Plumbing LLC and is protected by copyright, trademark, and other intellectual property laws. You may view and download materials from our website for your personal, non-commercial use only, provided you keep all copyright and other proprietary notices intact. You may not reproduce, distribute, modify, transmit, reuse, or repost any of our content for public or commercial purposes without our prior written consent. The Journey One Plumbing LLC name and logo are trademarks of Journey One Plumbing LLC and may not be used without permission. Any feedback or suggestions you provide to us about our website or services may be used by Journey One Plumbing LLC without obligation to you.
9. Disclaimers
Our website and services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, to the maximum extent permitted by law. Journey One Plumbing LLC does not warrant that our website will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected. We make no warranties about the accuracy, reliability, completeness, or timeliness of any content on our website, and any reliance you place on such content is strictly at your own risk. Estimates and project timelines provided through our website are good-faith approximations and may change once we have inspected the property or scope in person. Nothing in these Terms is intended to exclude or limit any warranty or liability that cannot lawfully be excluded or limited under applicable law.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Journey One Plumbing LLC and its owners, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or business interruption — arising out of or related to your use of our website or services. Our total cumulative liability for any claim arising out of or related to these Terms or our services will not exceed the amount you actually paid us for the specific service that gave rise to the claim. These limitations apply whether the claim is based in contract, tort, statute, or any other legal theory, and even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this section may not apply to you. Nothing in these Terms limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be limited.
11. Governing Law
These Terms and any disputes arising out of or related to them or our services are governed by the laws of the state in which the business operates, without regard to its conflict-of-law principles. You and Journey One Plumbing LLC agree that any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in that jurisdiction, and you consent to the personal jurisdiction and venue of those courts. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. These Terms, together with any written estimates, proposals, or service agreements between you and Journey One Plumbing LLC, constitute the entire agreement between the parties with respect to their subject matter.
12. Changes to Terms
Journey One Plumbing LLC reserves the right to modify these Terms at any time in our sole discretion. When we make material changes, we will update the "effective date" at the top of this page and, where appropriate, provide additional notice on our website or by email. Your continued use of our website or services after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must stop using our website and services and notify us so we can address any outstanding matters. We encourage you to review these Terms periodically to stay informed about your rights and obligations.
13. Contact Us
If you have questions, concerns, or requests regarding these Terms or any aspect of our website or services, please contact Journey One Plumbing LLC. You can reach us by email at e2e-journey1-1778763233100@bluegrassdigitaladvantage.com. Written correspondence may be sent to Journey One Plumbing LLC at . We will do our best to respond to all inquiries within a reasonable timeframe. These Terms of Service were last updated on March 20, 2026.