Privacy Policy
Effective date:
1. Introduction
Journey One Plumbing LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your data. It applies to information collected through our website, contact forms, phone calls, emails, and the services we provide. By using our website or services, you acknowledge that you have read and understood this Privacy Policy. This policy is effective as of March 20, 2026.
2. Information We Collect
We collect information that you provide directly to us, including your name, email address, phone number, mailing address, and any details you share when requesting a quote or service from Journey One Plumbing LLC. When you visit our website, we automatically collect certain technical information such as your browser type, device type, operating system, IP address, referring URL, and the pages you view. If you contact us by phone or email, we may retain a record of that correspondence so we can respond to your inquiry and improve our service. We do not knowingly collect sensitive personal information such as government identifiers, financial account numbers, or health information through our website. Where payment is required, payment details are handled directly by our third-party payment processors and are not stored on our servers.
3. How We Use Your Information
Journey One Plumbing LLC uses the information we collect to respond to your inquiries, schedule and deliver services, send you estimates and invoices, and communicate about appointments and follow-up work. We may also use your information to improve our website, understand how visitors interact with our content, and develop new offerings that better serve our customers. With your consent, we may send you promotional emails, seasonal reminders, or news about Journey One Plumbing LLC; you can opt out of these communications at any time. We may use aggregated or de-identified data, which cannot reasonably be used to identify you, for analytics, reporting, and business planning. We will never use your personal information for purposes that are materially different from those described here without first notifying you and, where required by law, obtaining your consent.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to remember your preferences, keep our forms working correctly, and understand how visitors use our site. Cookies are small text files stored on your device by your web browser; some are essential to the operation of the site, while others are used for analytics or marketing. You can control or disable cookies through your browser settings, but doing so may affect the functionality of certain features on our website. We may also use anonymized analytics tools that report aggregate visitor behavior — for example, which pages are most popular and how visitors find us — without identifying individual users. If we ever introduce advertising trackers or third-party retargeting pixels, we will update this Privacy Policy and, where required, request your consent.
5. Third-Party Services
We rely on a small number of trusted third-party service providers to operate our website and deliver services on behalf of Journey One Plumbing LLC. These may include hosting providers, email delivery services, scheduling and CRM tools, payment processors, and analytics platforms. Each provider is bound by their own privacy and data-handling policies, and we only share the information necessary for them to perform their function. We do not sell, rent, or trade your personal information to advertisers or data brokers. If we are required to disclose information to comply with a lawful request, court order, or to protect the rights and safety of Journey One Plumbing LLC, our customers, or the public, we will do so only to the extent legally required.
6. Data Retention
We retain your personal information for only as long as is necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Customer service records, invoices, and project documentation are typically retained for the period required by applicable tax, accounting, and consumer-protection laws in our jurisdiction. Inquiries and quote requests that do not result in a service relationship are typically retained for up to 24 months and then deleted or anonymized. When personal information is no longer needed, we securely delete or de-identify it so it can no longer be linked to you. If you would like us to delete information we hold about you, please contact e2e-journey1-1778763233100@bluegrassdigitaladvantage.com and we will respond in accordance with applicable law.
7. Your Rights (GDPR and CCPA)
Depending on where you live, you may have specific rights regarding the personal information Journey One Plumbing LLC collects about you, including under the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). These rights may include the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion, and the right to object to or restrict certain processing. California residents have the additional right to know what categories of personal information we have collected and disclosed in the prior 12 months, and to request that we do not sell their personal information — a right we honor regardless, since we do not sell personal information. EU and UK residents may also lodge a complaint with their local data protection authority if they believe their rights have been violated. To exercise any of these rights, please contact us at e2e-journey1-1778763233100@bluegrassdigitaladvantage.com; we will respond within the timeframes required by applicable law and will not discriminate against you for exercising your rights.
8. Children's Privacy
Journey One Plumbing LLC does not knowingly collect personal information from children under the age of 13, and our website and services are not directed to children. If you believe that a child has provided us with personal information without parental consent, please contact us at e2e-journey1-1778763233100@bluegrassdigitaladvantage.com and we will take prompt steps to delete that information from our records. Parents and guardians who would like to review, correct, or delete information about their child should contact us at the same address. We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations applicable in our jurisdiction. If we ever offer features specifically designed for younger users, we will do so in compliance with all applicable laws and will update this policy accordingly.
9. Security
We take reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. These safeguards include encrypted connections (HTTPS) for our website, restricted access to internal systems, secure backups, and ongoing review of our security practices. Despite these efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, Journey One Plumbing LLC will notify you and the appropriate regulatory authorities as required by applicable law. You also play an important role in keeping your information safe by using strong passwords, keeping your devices updated, and being cautious about the information you share online.
10. Changes to This Policy
Journey One Plumbing LLC may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will revise the "effective date" at the top of this policy and, where appropriate, provide additional notice on our website or by email. We encourage you to review this Privacy Policy periodically so you stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after any changes take effect will be deemed your acceptance of the revised policy. If you do not agree with the changes, please discontinue use of the website and contact us so we can address your concerns.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how Journey One Plumbing LLC handles your personal information, please contact us. You can reach our privacy team by email at e2e-journey1-1778763233100@bluegrassdigitaladvantage.com. Written correspondence may be sent to Journey One Plumbing LLC at . We do our best to respond to all inquiries within a reasonable timeframe and, in any event, within the period required by applicable law. This Privacy Policy was last updated on March 20, 2026.